Dr. Joseph Bernstein, MD - Médico de Familia en Queens, NY

Frequently Asked Questions

What specialties and services does Medex Diagnostic & Treatment Center offer?

Medex is a multi-specialty clinic with 24-hour urgent care, primary care, and more than 30 board-certified specialists, including podiatry, cardiology, dermatology, pain management, gynecology, and physical therapy. Each department works under one roof for seamless referrals.

Are Medex physicians board-certified?

Yes. Every Medex doctor is board-certified in their specialty, undergoes peer review, and participates in ongoing CME (continuing medical education). Credentials are listed on our Meet the Doctors page.

Do you accept walk-ins and urgent care visits?

Absolutely. Our Queens urgent care clinic is open for walk-in patients with minor injuries or sudden illnesses. You can also save time by reserving a same-day slot online.

Which insurance plans do you accept?

Medex accepts all major commercial carriers plus Medicare, Medicaid, HIP, EmblemHealth, MetroPlus, Fidelis, and GHI. For specific coverage questions, call (718) 275-8900 or visit our Insurance page.

How do I schedule or change an appointment?

Use our secure online booking portal, call (718) 275-8900, or log in to the Patient Portal to reschedule.

Do you offer telehealth visits?

Yes—most primary care and follow-up visits can be conducted via HIPAA-compliant video. Sign the Telemedicine Consent Form and choose “Virtual” when booking.

Can Medex treat auto or workplace injuries?

Yes. Our No-Fault Doctor Queens team handles car- accident injuries, and our Workers’ Comp Clinic manages job-related injuries and paperwork.

Where is the clinic located and is parking available?

We’re at 111-29 Queens Blvd, Forest Hills, NY 11375—steps from the Forest Hills–71 Av subway station (E, F, M, R lines). A paid garage is next door and metered street parking surrounds the building.

How does Medex protect my health information?

We follow HIPAA privacy rules, store EHR data on encrypted servers, and require two-factor authentication for staff access. You may request records through our ChartRequest portal.

How often should I see my primary care doctor?

Adults in good health should schedule an annual physical. Patients managing chronic conditions may need follow-ups every 3–6 months; your doctor will advise a personalized schedule.

What’s your prescription-refill policy?

For safety, we require an active chart and a visit within the past 12 months (3 months for controlled substances). Ask your pharmacy to send an electronic refill request or message us through the Patient Portal.

Last reviewed: June 1, 2025.

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