111-29 Queens Blvd, Forest Hills, NY 11375
111-29 Queens Blvd, Forest Hills, NY 11375
Managing your health means having access to your health information, including test results, imaging, lab reports, visit summaries, and full medical records. Whether you need records for a new specialist, school or work, legal documentation, or personal review, the process should be simple and secure.
At Medex Diagnostic and Treatment Center in Queens, NY, patients have the legal right to request and receive their medical records under HIPAA (Health Insurance Portability and Accountability Act). We understand how important timely access to your records is, which is why we created this step-by-step guide explaining:
A medical record is a comprehensive file documenting your health history and the care you received. It can include:
Your medical record may exist in paper form, electronic medical record (EMR) system, or both.
You have a right to access all of the above unless restricted by law (e.g., certain psychiatric notes).
HIPAA (Health Insurance Portability and Accountability Act) is a federal law that protects your privacy and gives you the right to access your medical records.
Under HIPAA, you have the right to:
View and request copies of your health records
Request records for yourself or to send to another provider
Choose how you want to receive them (electronic or paper)
Request corrections or amendments to your records
HIPAA requires healthcare providers to respond within 30 days of receiving your request. In most cases at Medex DTC, records are processed faster.
| Term | Meaning |
|---|---|
| PHI (Protected Health Information) | Any personal health data tied to your identity. |
| ROI (Release of Information Form) | Authorization that gives us permission to send your records. |
| Designated Record Set | The complete set of medical records that HIPAA allows patients to obtain. |
| Portal Access | Digital patient portal where you can download lab/imaging results. |
Patients ask for records for many reasons:
Having copies of your records ensures continuity of care and faster treatment decisions.
We offer multiple convenient ways to request your records:
Tip: If you will send someone else to pick up the records, they will need written permission from you and their own photo ID.
Patient Portal
Doctors, attorneys, insurance companies, and third parties may fax a request.
Fax should include:
To prevent delays, make sure your request includes:
HIPAA allows up to 30 days, but Medex DTC typically processes:
| Record Type | Estimated Fulfillment Time |
|---|---|
| Lab results | 3–7 business days |
| Imaging (X-ray / Ultrasound) | 3–7 business days |
| Full medical record | 5–14 business days |
| Legal/insurance requests | 10–30 business days |
Requesting specific items (e.g., “ultrasound from June 12, 2025”) is faster than requesting entire record history.
Healthcare providers are allowed to charge a reasonable fee for copying and preparing records. At Medex we follow federal and NY State guidelines.
Typical fees may include:
There is no charge when medical records are sent directly to another doctor for continuing care.
If your request is related to a legal case, personal injury, or insurance, fees may be billed according to NY State Workers Comp and No-Fault regulations.
Yes, with written authorization from the patient.
Examples:
They must provide:
Without written authorization, we legally cannot release your records.
In very rare cases, yes.
Examples:
You will be notified in writing if a request cannot be fulfilled.
HIPAA also allows you to request a correction if:
Submit a written request describing the correction.
Providers have 60 days to respond.
Specify the exact dates of service
Request records after the visit or test is completed
Use the same name that appears on your medical chart
Ensure the HIPAA form is signed and ID attached
Can I get my medical records the same day?
If your records are already available and clearly specified, same-day pickup is often possible for basic items like visit summaries.
Are lab results available online?
Yes, most lab results are released to your patient portal once reviewed by your physician.
What if I am switching doctors?
We can send records directly to your new doctor at no cost.
Can my spouse/parent/friend pick up my records for me?
Yes, with written authorization and valid ID.
Can I request records for a child or elderly parent?
Yes, if you are the legal guardian or have healthcare proxy/POA.
When you have your records, you gain control of your health.
Benefits include:
Patients who stay informed have better health outcome.
At Medex Diagnostic and Treatment Center in Queens, NY, we believe every patient deserves fast, secure, and stress-free access to their medical records and test results. Whether you need your records for personal use, another doctor, legal reasons, or insurance claims, our Records Department is ready to help.
Medex is a multi-specialty clinic with 24-hour urgent care, primary care, and more than 30 board-certified specialists, including podiatry, cardiology, dermatology, pain management, gynecology, and physical therapy. Each department works under one roof for seamless referrals.
Yes. Every Medex doctor is board-certified in their specialty, undergoes peer review, and participates in ongoing CME (continuing medical education). Credentials are listed on our Meet the Doctors page.
Absolutely. Our Queens urgent care clinic is open for walk-in patients with minor injuries or sudden illnesses. You can also save time by reserving a same-day slot online.
Medex accepts all major commercial carriers plus Medicare, Medicaid, HIP, EmblemHealth, MetroPlus, Fidelis, and GHI. For specific coverage questions, call (718) 275-8900 or visit our Insurance page.
Use our secure online booking portal, call (718) 275-8900, or log in to the Patient Portal to reschedule.
Yes—most primary care and follow-up visits can be conducted via HIPAA-compliant video. Sign the Telemedicine Consent Form and choose “Virtual” when booking.
Yes. Our No-Fault Doctor Queens team handles car- accident injuries, and our Workers’ Comp Clinic manages job-related injuries and paperwork.
We’re at 111-29 Queens Blvd, Forest Hills, NY 11375—steps from the Forest Hills–71 Av subway station (E, F, M, R lines). A paid garage is next door and metered street parking surrounds the building.
We follow HIPAA privacy rules, store EHR data on encrypted servers, and require two-factor authentication for staff access. You may request records through our ChartRequest portal.
Adults in good health should schedule an annual physical. Patients managing chronic conditions may need follow-ups every 3–6 months; your doctor will advise a personalized schedule.
For safety, we require an active chart and a visit within the past 12 months (3 months for controlled substances). Ask your pharmacy to send an electronic refill request or message us through the Patient Portal.
Last reviewed: June 1, 2025.
Medex Diagnostic and Treatment Center
Coronavirus Disease (Covid19 IgG/IgM) FDA-approved rapid antibody tests, COVID-19, and Flu vaccine are now available at MEDEX medical office.